| *All products are Brand New and include every manufacturer supplied accessory*
-Shipping- 1.What are your shipping rates?
2.Where can you ship?
3.When will you ship my items?
4.When will I receive my order?
5.Do you offer free shipping?
6.How can I track my order?
7.Do you ship to P.O. Boxes or APO/FPO addresses? -Order Placing- 8.Is it safe to shop at Addicted to Phones?
9.How secure is my personal and credit card information at Addicted to Phones?
10.What methods of payments do you accept?
11.How will I know if my order went through?
12.What do I do when I made a mistake on my order?
13.Do you charge tax on my order?
14.When is my credit card actually billed?
-Returns- Click here for more information on returns. -Unlocked Phones- 15.General Information on unlocked phones -Customer Service- 16.What are your hours of operation?
17.How do I get discounts and coupons 1.What are your shipping rates?
All orders over $75 will be shipped via FedEx Ground or USPS Priority Mail for FREE! You will also be able to select your desired shipping methods when placing your order, fees vary.
For orders under $75, we will ship your order via USPS Priority Mail for $5.95 to anywhere in the US or other FedEx shipping methods, fees vary. Shipping outside North America, please contact our trusted third-party company, International Checkout for assistance. http://www.internationalcheckout.com We are located in San Gabriel, CA. Feel free to pick up your order if you like. Contact us first when you do so. 2.Where can you ship?
We can only ship within the US and Canada . For orders $250 and over, the shipping address has to be the same as the billing address. By doing so, it helps both you and us in case of a fraudulent charge. For international orders, we partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply add the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Contact International Checkout for additional information at support@internationalcheckout.com 3.When will you ship my order?
We will ship your order within 1-2 business days after payment clears. 4. When will I receive my order?
Most items leave our California warehouse within 1-2 business days from the day you place your order. Time in transit for FedEx ground shipping is generally within 4 business days within the US. We will provide you with tracking number so you know where your package is. If an item is not in stock, we will ship what is in stock and back-order the rest. As soon as it becomes available, we will ship the back-ordered items at no extra shipping charge. Shipping outside the US takes generally 7-14 days depending on the country.
5. Do you offer free shipping?
Yes, we offer free shipping when you order $75 or more! *Apply to US residents only*
6. How can I track my order?
You can check the status of your order in your account. And once the order has been shipped, you will receive an email confirmation with the shipping/tracking information for your package. 7. Do you ship to P.O. Boxes or APO/FPO addresses? Yes, we ship to PO boxes or APO/FPO addresses. 8. Is it safe to shop at Addictedtophones?
Yes, of course! We make sure that every transaction you make at Addictedtophones will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Addictedtophones. Every transaction is secured by Comodo’s SSL certificate, the same security used by NASA, Microsoft, Intel, HP…, just to name a few. 9. How secure is my personal and credit card information at Addictedtophones?
We go the extra mile to make sure your personal and credit card information stays safe with us. Under no circumstances will this information be shared with any third party. 10. What methods of payments do you accept?
We accept Visa, Mastercard, Discover, American Express, Amazon Payment and Google Checkout.
For international orders, please use International Checkout option.
11. How will i know if my order went through? Every time you place an order, we will send you an order confirmation to your email address immediately. This email details a list of all the item(s) you ordered and provides relevant information pertaining to your order. It's always a good idea to review that email to make sure you ordered correct product and quantities. A second email will be send when your order has been shipped. This email will contain the shipping/tracking information. 12. What do I do when I made a mistake on my order? In case if you made a mistake, contact us immediately either by phone at 1-800-978-9488 or send an email to sales@addictedtophones.com 13. Do you charge tax on my order? Since our company is based in San Gabriel, California state law requires us to charge tax to orders from California residents. Sales tax will be 9.75% 14. When is my credit card actually billed? Your credit card will be billed when you place your order. 15. General information on unlocked phones. Cingular, T-Mobile and other GSM providers can support "Unlocked GSM phones" There are four GSM frequencies: 850, 900, 1800, and 1900. Different geographical regions use different GSM frequencies. Contact your service provider to ensure frequency compatibility. The phone might not work properly in some areas. The phone will be ready to use when the SIM card is inserted. Internet and messaging options, however, are carrier-specific and must be set up with your service provider. 16. What are your hours of operation? Customer service hours are available from 8am - 6pm Monday through Saturday. Orders placed online can also be done 24x7. Our warehouse operation is closed on Sunday. 17. How do I get Discounts and Coupons? All you need to do is sign-up for our newsletter subscription and we will email you your coupon whenever we conduct a coupon campaign. You can sign-up by typing your email address at the bottom left hand corner where it says newsletter sign-up. |
