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Addicted to Phones Inc must test all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company. 

If your goods arrive defective or in a damaged state, email support@addictedtophones.com with your order number and a brief explanation of the situation. You will be emailed the steps for completing the exchange. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. You have 14 days to report defective goods. After 14 days, you MUST contact the manufacturer to redeem your warranty, please do not contact Addicted to Phones Inc. 

Please note that your MUST have an RMA # prior to returning your product. 

If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, we will pay the shipping costs to fix the error. Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Email support@addictedtophones with the order number and a brief explanation of the situation. You will be emailed further instructions. 

If the goods are NOT defective and you wish to return them you have 14 days from when the package arrives to return the goods for a refund. Return items must be in As-New condition and include all packaging and documentation. If good are not in As-New condition or are missing packaging or documentation, we may either refuse the return or charge a re-stocking fee between 1% and 25% depending on the condition of the returned items. You will need to email support@addictedtophones.com with a brief explanation of the situation. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded the delivery costs. 

Software that has been opened is not eligible for a refund. Opened software may only be exchanged for the same title. Unopened software may be returned in like new condition within 14 days. 

Please note that refurbished items are NOT new and are sold on a strict "first-come, first served" basis. Customer has 3 days from time of delivery to notify us of a defective or incorrectly described item. Refurb items may NOT be returned for any reason other than defect or incorrect descriptions on the addictedtophones.com website. 

Returned goods remain the property and responsibility of the customer until we sign the acceptance of the return shipment. We strongly advise customers to use secure, signed for service for return shipping. If you do not receive an email response within 2 business days, please email support@addictedtophones.com or call 800-948-9488 to report your case. 

Special order items are NOT eligible for cancellation, return, or refund. Please contact a sales associate for details at 800-978-9488.